Privacy Policy

Introduction

At Kaivalya Trips and its affiliates, both in India and internationally, we are deeply committed to protecting your privacy in the digital space. We recognize the importance of safeguarding and responsibly managing any personally identifiable information you entrust to us. This Privacy Policy (“Policy”) explains how Kaivalya Trips collects, uses, discloses, and transfers users’ personal information through our websites, mobile applications, and other digital services (together referred to as the “Platform”).

This Policy applies to everyone who accesses or uses the Platform, or whose data is received by Kaivalya Trips in connection with its services (including contact information of partners, associates, and affiliates) (collectively referred to as “Users”). For the purpose of this document, “You” or “Your” means any person accessing or using our Platform.

Types of Personal Information Collected

“Personal Information” (PI) refers to any data that identifies, or can reasonably identify, an individual — such as name, email address, phone number, identification details, online identifiers, or location data.

The nature of the information collected depends on how you interact with Kaivalya Trips. Categories of data include, but are not limited to:

• Registration details: When you sign up for alerts or register on the Platform, we collect your name, email address, password, phone number, city, country, and company/organization details.
• Service usage information: When using our services, we record the nature of services you choose and how you interact with them.
• Surveys and feedback: If you participate in surveys, feedback forms, or promotions, we may collect your name, age, contact details, preferences, and opinions.
• Communication data: Whenever you interact with Kaivalya Trips or use the Platform to connect with other Users (e.g., partners, instructors), we collect records of the communication and any information voluntarily shared.
• Technical data & cookies: We automatically collect system information through cookies and similar technologies when you visit the Platform. This may include IP address, browser type, device details, interaction logs, and location data.
• Device-level information: If you use a mobile device or computer, Kaivalya Trips may collect device identifiers, technical configuration, and approximate geolocation.
• Call recordings (where permitted): Certain communications, including telephone calls, may be monitored or recorded for compliance and quality assurance.
• Social media integration: If you log in using a social media account or link your account with the Platform, you consent to our accessing and storing the information you make available via that service. For details, please check your social media provider’s privacy settings.

Use of Personal Information

We process your Personal Information fairly, lawfully, and only for purposes that are legitimate and relevant. Depending on how you engage with us, your information may be used for:

• Delivering our services and products, including alerts, notifications, recommendations, and search results tailored to you.
• Offering customer support and ensuring user protection.
• Enhancing user experience through cookies and analytics, while ensuring sensitive categories (e.g., race, religion, health) are not linked with personalized ads.
• Improving the Platform, its features, and overall usability.
• Conducting market research, surveys, and feedback analysis.
• Sending marketing and promotional communication related to our travel packages and services.
• Preventing fraud, unlawful activities, financial crimes, or violations of Kaivalya Trips’ Terms of Use.
• Conducting identity verification, sanctions screening, and due diligence checks when required.
• Legal purposes, including establishing, exercising, or defending rights in disputes, or complying with legal obligations.

Cookies and Tracking Technologies

Our Platform uses cookies and other tracking tools to collect insights into user behavior and system activity. Cookies help in remembering previously provided information, customizing content, and improving navigation.

• You can choose to disable or block cookies via your browser, but doing so may limit access to certain features.
• Technical data such as IP addresses, device type, browser version, and visit timestamps may be logged for analytics and security purposes.
• We may also use aggregated, non-identifiable data for statistical research and platform improvements.

Legal Grounds for Processing

Your Personal Information may be processed under one or more of the following legal bases:

1. Consent: Certain processing activities (such as marketing) are based on your explicit consent.
2. Legal obligations: Data may be processed to comply with statutory or regulatory requirements, such as responding to government requests or maintaining records as per law.
3. Legitimate interest: We may process information to improve services, secure systems, or pursue business objectives, provided such interests do not override your rights.

Information Sharing and Disclosure

Kaivalya Trips restricts access to your Personal Information strictly to employees, contractors, and partners who require it for operational purposes. Disclosure may occur in the following circumstances:

• Within our group/affiliates: Shared for internal administration, service delivery, and corporate governance.
• Authorities: Shared with law enforcement, regulators, or courts when required for compliance, investigation, or protection of rights.
• Service providers: External vendors who manage operations such as hosting, mailing, customer communication, or marketing on our behalf.
• Advertisers: Select partners may display advertisements to Users on our Platform, based on non-sensitive usage data.
• Cross-border transfers: If Personal Information is transferred outside India, protective measures are taken to comply with applicable data protection laws.

We do not sell or rent your data to unaffiliated third parties without your consent.

Third-Party Content

Our Platform may link to external websites, services, or advertisements not governed by this Privacy Policy. Kaivalya Trips is not responsible for how these third-party sites use or store your data. We encourage you to review their individual privacy policies before interacting with them.

Data Retention

Your Personal Information is retained only for as long as necessary to fulfil the purposes outlined in this Policy or as mandated by applicable legal, regulatory, or contractual requirements. Once retention is no longer required, the data is securely deleted or anonymized.

Your Rights

Depending on applicable data protection laws, you may exercise the following rights with respect to your Personal Information:

• Access, review, and request a copy of your data.
• Rectify inaccuracies or update details.
• Restrict or object to certain types of processing.
• Request deletion of your data (subject to legal limitations).
• Exercise data portability rights where applicable.

To verify such requests, Kaivalya Trips may ask for valid proof of identity. Please note, certain rights are subject to legal restrictions and may not always be absolute.

Security and Confidentiality

We value the security of your information and have invested in physical, electronic, and procedural safeguards to protect against unauthorized access, loss, or misuse.

• Third-party service providers are required to follow the same standards of confidentiality and data security as Kaivalya Trips.
• All data handling practices comply with the Information Technology Act, 2000, and relevant rules under Indian law.

By using our Platform, you acknowledge and agree that these safeguards are reasonable and sufficient for the protection of your information.

Social Media

Kaivalya Trips maintains official accounts on social media platforms to interact with customers and share updates. Comments and interactions on these platforms may be monitored to enhance our services.

Users must avoid sharing sensitive personal data (such as health, political, or religious information) or inappropriate/offensive content through these channels. Kaivalya Trips assumes no responsibility for user-generated content posted publicly.

Updates to this Policy

We may update or amend this Privacy Policy periodically to reflect changes in law, technology, or business operations. The revised version will take effect from the date of publication on our Platform.

Disclaimer

• Kaivalya Trips does not store financial details such as credit/debit card information.
• We shall not be responsible for any damages caused by disclosure of account-related details during online transactions, whether due to User actions or third-party breaches.
• If you share any information not requested by us during registration or service use, Kaivalya Trips will not be liable for its security or misuse.

Contact Information

For any queries, concerns, or complaints regarding this Privacy Policy or your Personal Information, please contact our Data Protection Officer/Grievance Officer at:

Email: info@kaivalyatrips.com